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It's iPhone 4 Day, So Naturally AT&T Is Exposing Account Info To Strangers
AT&T knows it needs to step up if it wants to be taken seriously these days as a wireless provider, so it’s been beefing up 3G coverage, rejiggering data plans, and of course ramping up the speed...
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Mozy Wants To Explain Wireless Internets To You
You might think that a company like Mozy, which sells secure online backup services, would be able to troubleshoot common technical issues that are directly related to its business. After all, surely...
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Ontrac Delivery Staff Unsure How To Operate Intercoms, Actually Deliver Packages
Dick tells Consumerist that his recent Amazon order was more of a comedy of errors than the simple business transaction that it should have been. It wasn’t Amazon’s fault. Their delivery company Ontrac...
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Day 5 Of Our Verizon Data Outage With No Explanation In Sight
Micah tells Consumerist that he and his wife just signed a new Verizon contract and bought new smartphones–a Droid X and a Droid Incredible. They’re both heavy smartphone users, but weren’t too worried...
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Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's...
It hasn’t even been a month since our last dead Bank of America customer story, but here the bank is at it again, refusing to let a woman’s son close her checking account no matter what he does....
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Best Buy Repairs Laptop With Fried Motherboard By Replacing Hard Drive,...
The Geek Squad service timeline for Stephen’s $1300 Asus laptop went something like this: ship it off for repairs, get it back in an even more broken state and missing all data, be forced to buy a $35...
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An Insider's Look At A Four Hour United Express Delay
If there was something that could delay United Airlines flight 1488 from Washington to Philadelphia, then it happened, writes our tipster dev. Although originally meant to be a short one hour flight,...
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"Rogue Trader" Gets 3 Years, $6.7B Fine
The “rogue trader” who cost his former employer, French bank Société Générale, $7.1 billion through a series of high-stakes bets that leveraged fictitious transactions outside his trading limit was...
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PayPal And Wells Fargo Promise To Get Your $400 Back, Don't Know How
Shannon made an error when transferring money out of her PayPal account, giving them an incorrect Wells Fargo account number that belonged to an actual person. PayPal assures her that the money will...
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Best Buy Customer Service Has No Idea How Actual Best Buy Stores Work
That headline is not what one might call “surprising.” But when Noelle’s mom found an old, unopened charger bought at Best Buy and still had the receipt, the nice representative on the phone advised...
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